How long will my membership be active?
Memberships are for ONE FULL YEAR (or one Earthly trip around the sun), and expire at the end of the month in which you purchased the membership the following year.

I'm moving, can I transfer the remainder of my membership to another family?
Memberships are NOT Transferrable

I'm purchasing a Muse membership as a gift. Can I post-date the start of the membership?
No. Memberships last for one full year; one year begins on the date of purchase and ends on the last day of purchase month the following year (example: 01/15/18-01/31/19). You can, however, purchase a gift card at the guest desk that can be redeemed for a membership at anytime.

I'm not using my membership as much as expected/I no longer want my membership, can I get a refund?
Memberships are NON-REFUNDABLE

How long will it be until I get my Membership Cards?
If you purchase your membership on site, no time at all! We'll print them while you wait. If you purchase your membership online, please allow 7-10 business days to receive your cards.

Can I upgrade my membership at any time?
Yes! However, upgrades to membership may be subject to additional fees.

What happens if I lose my card?
You will still have access to The Muse and will be asked to show your ID at entry. However, other museums may require you have your membership with you to gain reciprocal benefits.  Lost cards may be replaced for a small fee of $5.

Can my sister/friend/etc... and their child be added to my membership?
Family and Passport memberships are for same-household adults and children (one outside adult may be added to Family Plus and Passport Plus memberships, but this does not apply to children). Please contact us at 865-594-1494 if you need further clarification.

Can I purchase my membership online?
Yes! Memberships purchased online may have a small processing fee. You can also purchase memberships by calling The Muse or visiting the guest services desk.

Will I be notified before my membership expires?
Yes. We will contact you via email to let you know your membership is about to expire. We offer a renewal discount too! Be sure to provide us with an updated email address and make sure our emails aren't going to your Spam or Promtionals folders.

What are the benefits associated with the ASTC reciprocal program?
Visit for details on the benefits and member institutions.

What are the benefits associated with the ACM reciprocal program?
Visit for details on benefits and member institutions.

Our family cannot afford the membership fee but would love to take advantage of your programs, do you provide any sponsored or scholarship covered memberships?
Our Muse For All program raises funds specifically for scholarship-covered programming and Family Access Memberships. You may visit the guest desk to fill out an application for a Family Access Membership. This year long membership cost  $10 for families who are receiving some form of public income-related assistance (current enrollment proof must be shown at application). The membership includes unlimited admission and planetarium programs for two named adults and four named children to The Muse Knoxville only, and discounts in the museum gift shop and café, camps, classes, birthday parties, and special events.